When best practice isn’t best

When best practice isn’t best

It might sound paradoxical or even heretical to challenge the concept of best practice, but issues can arise when it becomes more of a ritual or a habit than an intelligently creative and protective tool. A recurring theme among teams that get stuck and organisations...
The ghost in the hallway

The ghost in the hallway

It had to be a ghost story for Halloween and here’s why it’s relevant to you as leader and to your organisation: If someone whom you judge to be credible and reliable told you that they had seen a ghost in the hallway of their house, what would you think? How might...
Above and beyond

Above and beyond

Normally when we think of ‘above and beyond’, we think of people going the extra mile. And it’s true: in those companies where extra discretionary effort abounds – where the majority of people care enough and are invested in their work enough...
A new definition of ‘standard of living’

A new definition of ‘standard of living’

If asked to comment on your standard of living, what would you say? Would your mind quickly go to money – to your financial situation? I would be surprised if it didn’t because that’s how we think about it: in monetary terms. But it’s not an end in its own...
It’s not all on you

It’s not all on you

One of life’s sayings that has always resonated with me is ‘we are architects of our own reality’ and it turns out to be true, just not in the way I thought it was. A couple of years ago, after suffering what I’m pretty sure was what would be termed a ‘burnout’, one...
Older may not always be wiser

Older may not always be wiser

A few years ago now I was asked by a prestigious business school to contribute a piece to a book they were in the process of producing. They asked me, along with a whole host of other people, to reflect (with the benefit of hindsight) on what advice I might give to my...